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Conditions of Entry – Torian Pro at Queensland Tennis Centre

 

To ensure a safe and enjoyable experience for all patrons, please read the following Conditions of Entry carefully. These terms govern access to the Torian Pro and apply in conjunction with Stadiums Queensland’s (SQ) Conditions of Entry.

1. Access

Entry requires a valid ticket with an allocated seat. Athletes, staff, media, and vendors must display official Torian Pro accreditation.

2. Event Control

Event organisers reserve the right to refuse entry or remove any person for the safety, comfort, and enjoyment of all patrons, staff, and participants.

3. Infant Tickets

Children aged 0–2 years receive free entry but must not occupy a seat unless a ticket is purchased. The venue does not provide dedicated areas for prams or strollers. Infants without a seat must remain on an adult’s lap.

4. Junior Tickets

Children aged 3–15 years are permitted in gold, silver, and bronze seating areas and are eligible for discounted tickets.

5. Children

All children must be accompanied by a parent or guardian (18 years or older) at all times. Parents or guardians are responsible for the child’s supervision and conduct.

6. Event Schedule

Event schedules are subject to change. Updates will be provided via official channels.

7. Refunds, Credits & Replacements

In line with Australian Consumer Law, refunds, credits, or replacement tickets will only be offered if no competition occurs on ticketed days. Refunds do not apply:

 

  • To complimentary ticket holders; or

  • Where cancellation results from circumstances beyond the organiser’s control (e.g., weather, athlete withdrawals, natural disasters, emergencies, or government intervention).

 

8. Safety, Comfort & Conduct

  • Security may inspect clothing, containers, and bags at any time.

  • Unattended bags may be removed or destroyed.

  • Parts of the venue are exposed to the elements—stay sun-safe and hydrated.

  • Follow all directions from event staff, security, and police.

  • Alcohol service areas require age verification under Queensland liquor laws.

9. Personal Property

Patrons are responsible for their personal belongings at all times. No luggage storage is available—please arrange this with your accommodation if needed.

10. Personal Safety

You are responsible for your own safety and that of those around you.

11. Medical Assistance

By entering, you authorise event medical staff to provide treatment as needed. Associated costs may apply. Relevant information may be shared with emergency services or insurers if required.

12. Prohibited Items

 

The following are not permitted:

  • Alcohol or illicit substances

  • Commercially prepared food

  • Glass items or metal cutlery

  • Large flags, signs, or banners with handles over 50cm

  • Animals (except assistance animals)

  • Loud hailers, whistles, or amplified devices

  • Drones

  • Camera lenses over 55mm (at full extension)

  • Flares, fireworks, or laser pointers

  • Bicycles, scooters, rollerblades, skateboards

  • Toy weapons or dangerous items

  • Marquees (unless pre-approved)

13. Permitted Items (subject to security checks)

  • Drink bottles and non-alcoholic beverages

  • Homemade food in suitable packaging

  • Paper or plastic cutlery

  • Medication, deodorant, and perfume

  • Umbrellas and selfie sticks

14. Prepared Food

Prepared or microwaveable meals are permitted for athletes, staff, patrons with specific dietary needs, and children.

 

15. Cameras

Personal-use photography and video are permitted.


Restrictions include:

  • No monopods or tripods

  • No lenses over 55mm

  • No commercial photography, livestreaming, or content sharing without written consent and media accreditation

  • Drone use is prohibited unless pre-approved and CASA-certified

 

16. Prohibited Conduct

Includes but is not limited to:

  • Abusive, offensive, or threatening behaviour

  • Disrupting events or interfering with others’ enjoyment

  • Vandalism or damage to property

  • Public nudity or removing footwear

  • Obstructing the view of seated patrons with banners, signs, or flags

  • Reselling or transferring already-used tickets

  • Concealing identity without valid reason

 

17. Smoking

 

Smoking is prohibited anywhere within the Queensland Tennis Centre.

18. Image Use & Surveillance

 

By attending, you consent to being photographed or filmed. These images may be used for promotional, media, or security purposes without compensation.

19. Official Ticketing

Ticketmaster is the exclusive authorised ticketing platform. The event takes no responsibility for tickets purchased from unauthorised sources.

20. Ticket Restrictions

Tickets must not be:

a) Resold at a premium

b) Sold via unauthorised channels

c) Used for promotional or commercial purposes

d) Advertised without written consent

 

Breaches may result in ticket cancellation.

 

21. Accreditation

All accredited individuals (including athletes, coaches, crew, vendors, media, and suppliers) must wear their official accreditation at all times. Accreditation is strictly non-transferable and may be issued as wristbands, lanyards, or both. Any transfer or attempted transfer will result in revocation and removal from the event.

22. Media Policy

 

Personal-use photography and video are permitted; however:

  • Cameras must be hand-held, with no lenses over 55mm.

  • No monopods, tripods, or professional equipment allowed.

  • Content must not be broadcast, streamed, or used commercially without prior written consent and official media accreditation.

  • Drone use is strictly prohibited unless pre-approved and CASA-certified.

  • Photography and filming from stadium access stairways are not permitted.

  • Approved media must avoid obstructing spectator views at all times. Breaches may result in accreditation removal.


23. Cyberbullying Policy

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24. Changes to Terms

These conditions may be updated at any time for safety, operational, or regulatory reasons.

Definitions:

'Event': means Torian Pro & associated functions;
'Event Organiser': means the entity licensed to use the
Event precinct to present the Event or any of their respective agents and representatives;
'Patron': means any person who enters the
Event precinct at any time whatsoever, whether as the holder of a ticket or otherwise;
'
Event precinct': Queensland Tennis Centre (QTC).

If you have any questions regarding these terms please contact the Torian Pro Team at team@torianpro.com

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