1. Access

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Entry requires a valid ticket with an allocated seat. Athletes, staff, media, and vendors must display official Torian Pro accreditation.

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2. Event Control

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Event organisers reserve the right to refuse entry or remove any person for the safety, comfort, and enjoyment of all patrons, staff, and participants.

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3. Infant Tickets

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Children aged 0–2 years receive free entry but must not occupy a seat unless a ticket is purchased. The venue does not provide dedicated areas for prams or strollers. Infants without a seat must remain on an adult’s lap.

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4. Junior Tickets

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Children aged 3–15 years are permitted in gold, silver, and bronze seating areas and are eligible for discounted tickets.

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5. Children

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All children must be accompanied by a parent or guardian (18 years or older) at all times. Parents or guardians are responsible for the child’s supervision and conduct.

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6. Event Schedule

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Event schedules are subject to change. Updates will be provided via official channels.

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7. Refunds, Credits & Replacements

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In line with Australian Consumer Law, refunds, credits, or replacement tickets will only be offered if no competition occurs on ticketed days. Refunds do not apply:

 

• To complimentary ticket holders; or

• Where cancellation results from circumstances beyond the organiser’s control (e.g., weather, athlete withdrawals, natural disasters, emergencies, or government intervention).

 

8. Safety, Comfort & Conduct

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• Security may inspect clothing, containers, and bags at any time.

• Unattended bags may be removed or destroyed.

• Parts of the venue are exposed to the elements—stay sun-safe and hydrated.

• Follow all directions from event staff, security, and police.

• Alcohol service areas require age verification under Queensland liquor laws.

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9. Personal Property

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Patrons are responsible for their personal belongings at all times. No luggage storage is available—please arrange this with your accommodation if needed.

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10. Personal Safety

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You are responsible for your own safety and that of those around you.

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11. Medical Assistance

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By entering, you authorise event medical staff to provide treatment as needed. Associated costs may apply. Relevant information may be shared with emergency services or insurers if required.

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12. Prohibited Items

 

The following are not permitted:

• Alcohol or illicit substances

• Commercially prepared food

• Glass items or metal cutlery

• Large flags, signs, or banners with handles over 50cm

• Animals (except assistance animals)

• Loud hailers, whistles, or amplified devices

• Drones

• Camera lenses over 55mm (at full extension)

• Flares, fireworks, or laser pointers

• Bicycles, scooters, rollerblades, skateboards

• Toy weapons or dangerous items

• Marquees (unless pre-approved)

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13. Permitted Items (subject to security checks)

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• Drink bottles and non-alcoholic beverages

• Homemade food in suitable packaging

• Paper or plastic cutlery

• Medication, deodorant, and perfume

• Umbrellas and selfie sticks

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14. Prepared Food

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Prepared or microwaveable meals are permitted for athletes, staff, patrons with specific dietary needs, and children.

 

15. Cameras

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Personal-use photography and video are permitted.

Restrictions include:

• No monopods or tripods

• No lenses over 55mm

• No commercial photography, livestreaming, or content sharing without written consent and media accreditation

• Drone use is prohibited unless pre-approved and CASA-certified

 

16. Prohibited Conduct

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Includes but is not limited to:

• Abusive, offensive, or threatening behaviour

• Disrupting events or interfering with others’ enjoyment

• Vandalism or damage to property

• Public nudity or removing footwear

• Obstructing the view of seated patrons with banners, signs, or flags

• Reselling or transferring already-used tickets

• Concealing identity without valid reason

 

17. Smoking

 

Smoking is prohibited anywhere within the Queensland Tennis Centre.

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18. Image Use & Surveillance

 

By attending, you consent to being photographed or filmed. These images may be used for promotional, media, or security purposes without compensation.

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19. Official Ticketing

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Ticketmaster is the exclusive authorised ticketing platform. The event takes no responsibility for tickets purchased from unauthorised sources.

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20. Ticket Restrictions

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Tickets must not be:

a) Resold at a premium

b) Sold via unauthorised channels

c) Used for promotional or commercial purposes

d) Advertised without written consent

 

Breaches may result in ticket cancellation.

 

21. Accreditation

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All accredited individuals (including athletes, coaches, crew, vendors, media, and suppliers) must wear their official accreditation at all times. Accreditation is strictly non-transferable and may be issued as wristbands, lanyards, or both. Any transfer or attempted transfer will result in revocation and removal from the event.

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22. Media Policy

 

Personal-use photography and video are permitted; however:

• Cameras must be hand-held, with no lenses over 55mm.

• No monopods, tripods, or professional equipment allowed.

• Content must not be broadcast, streamed, or used commercially without prior written consent and official media accreditation.

• Drone use is strictly prohibited unless pre-approved and CASA-certified.

• Photography and filming from stadium access stairways are not permitted.

• Approved media must avoid obstructing spectator views at all times. Breaches may result in accreditation removal.

23. Cyberbullying Policy

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24. Changes to Terms

These conditions may be updated at any time for safety, operational, or regulatory reasons.